Refund policy

1. Eligibility for Return

  • Return requests allowed within 3 days of delivery.
  • Products must be unused, original condition, with all tags/labels intact.
  • Subject to quality control approval.

2. Non-Returnable Items

  • Innerwear
  • Socks & Hair Accessories
  • Personalized/Customized Products
  • Clearance/Final Sale items

3. Refund Methods & Charges

a) Olecuzi Wallet (Store Credits)

  • ₹99 deduction per item
  • Non-expiring credits added within 48 hours post quality check

b) Bank Account / UPI Refunds

  • Returns for products under ₹5,000 will have a ₹199 deduction per item.
  • For products ₹5,000 or more, a ₹249 deduction per item will apply.
  • Processed within 5–7 business days after QC

c) Cash on Delivery (COD) Orders

  • Refunds only as Olecuzi Wallet store credits

4. International Orders

  • No reverse pickup outside India
  • Customers must self-ship to Olecuzi warehouse (Tilak Nagar, Delhi)
  • Email us at olecuzicreation@gmail.com within 7 days of receiving your order with your order number and the item(s) you wish to return.
  • Ensure the product is unused and returned within 20 days of delivery.
  • Once we receive the item and it passes our quality inspection, the refund will be processed to your original payment method or store credit, as chosen by the customer
  • Order cancellations are subject to a 5% cancellation fee

5. General Conditions

  • Return charges apply per item (not per order)
  • Shipping charges & payment gateway fees are non-refundable
  • Refunds are processed only after quality check approval
  • Orders paid using a gift card are not eligible for refunds to the original payment method.
  • Please take an unpacking video to ensure safe returns in case a wrong or damaged product is received.
  • No direct exchanges → customer must place a new order
  • For order cancellations made before dispatch, a 2% bank processing fee will apply.
  • After dispatch, a cancellation fee of ₹199 will be applicable. For COD orders, the ₹100 COD charge is non-refundable.

Things to note:

  1. Refunds differ by payment mode (Store Credit vs Bank/UPI vs COD).
  2. Store Credits are fastest (within 48 hrs). It cannot be encashed or transferable.
  3. International customers bear self-shipping responsibility.
  4. All refunds are strictly post-QC — rejected returns will not be refunded