return-refund-policy

Return and Refund Policy

 

1. Eligibility for Return

• Return requests allowed within 2 days of delivery.
• Products must be unused, original condition, with all tags/labels intact.
• Subject to quality control approval.

2. Non-Returnable Items

• Innerwear and Accessories
• Personalized/Customized Products
• Clearance/Final Sale items

3. Refund Methods & Charges

a) Lagorii Wallet (Store Credits)

• ₹175 deduction per item
• Non-expiring credits added within 48 hours post quality check

b) Bank Account / UPI Refunds

• Returns for products under ₹5,000 will have a ₹199 deduction per item.
• For products ₹5,000 or more, a ₹299 deduction per item will apply.
• Processed within 10-15 business days after QC

c) Cash on Delivery (COD) Orders

• Refunds only as Olecuzi Wallet store credits

4. International Orders

• No reverse pickup outside India
• Customers must self-ship to Olecuzi warehouse
• Refunds can be store credits or original payment refund, as chosen by customer
• Order cancellations are subject to a 10% cancellation fee

5. General Conditions

• Return charges apply per item (not per order)
• Shipping charges & payment gateway fees are non-refundable
• Refunds are processed only after quality check approval
• Orders paid using a gift card are not eligible for refunds to the original payment method.
• No direct exchanges → customer must place a new order
• For order cancellations made before dispatch, a 2% bank processing fee will apply.
• After dispatch, a cancellation fee of ₹149 will be applicable.